@font-face{font-family:Inter Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url(/assets/inter-cyrillic-ext-wght-normal-BOeWTOD4.woff2) format("woff2-variations");unicode-range:U+0460-052F,U+1C80-1C8A,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:Inter Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url(/assets/inter-cyrillic-wght-normal-DqGufNeO.woff2) format("woff2-variations");unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:Inter Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url(/assets/inter-greek-ext-wght-normal-DlzME5K_.woff2) format("woff2-variations");unicode-range:U+1F00-1FFF}@font-face{font-family:Inter Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url(/assets/inter-greek-wght-normal-CkhJZR-_.woff2) format("woff2-variations");unicode-range:U+0370-0377,U+037A-037F,U+0384-038A,U+038C,U+038E-03A1,U+03A3-03FF}@font-face{font-family:Inter Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url(/assets/inter-vietnamese-wght-normal-CBcvBZtf.woff2) format("woff2-variations");unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:Inter Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url(/assets/inter-latin-ext-wght-normal-DO1Apj_S.woff2) format("woff2-variations");unicode-range:U+0100-02BA,U+02BD-02C5,U+02C7-02CC,U+02CE-02D7,U+02DD-02FF,U+0304,U+0308,U+0329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Inter Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url(/assets/inter-latin-wght-normal-Dx4kXJAl.woff2) format("woff2-variations");unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}:root{--form-row-gap: 20px;--form-column-gap: 16px;--form-section-gap: 24px;color:#252220;background:#f7f6f4;--text: #252220;--muted: #6d6762;--border: #eae6e2;--brand: #b74815;--brand-bright: #f07536;--dark: #211f1e}*{box-sizing:border-box}html,body,#root{min-height:100%}body{margin:0}button{font:inherit}button:focus-visible{outline:2px solid #d26329;outline-offset:2px}h1,h2,h3,h4,p{margin:0}.sr-only{position:absolute;width:1px;height:1px;padding:0;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap}.brand{display:inline-flex;align-items:center}.brand img{display:block;width:142px;height:auto;mix-blend-mode:screen}.login{min-height:100vh;display:grid;grid-template-columns:1.13fr 1fr;background:#fcfbfa}.login-art{position:relative;isolation:isolate;min-height:690px;overflow:hidden;display:flex;flex-direction:column;align-items:flex-start;justify-content:space-between;padding:36px clamp(35px,6vw,99px) 81px;background:#201916;color:#fff}.login-art:before,.login-art:after{position:absolute;inset:0;content:"";z-index:-1}.login-art:before{background:url(/rodamiento.jpg) 71% center / cover}.login-art:after{background:linear-gradient(180deg,#130e0c75,#140d0830 40%,#1a1009f7),linear-gradient(90deg,#22120b7d,transparent 85%)}.login-art .brand img{width:184px}.login-copy{max-width:520px}.login-copy h1{font-size:clamp(52px,7.1vw,110px);line-height:.96;letter-spacing:-.078em;font-weight:750;margin-bottom:24px}.login-copy h1 span{color:#f48040}.login-copy p{color:#eadbd0;max-width:320px;font-size:15px;line-height:1.65}.login-form{display:flex;justify-content:center;align-items:center;padding:42px 28px}.login-form form{display:grid;width:min(100%,380px);gap:17px}.login-form h2{font-size:33px;letter-spacing:-.05em;line-height:1.12;margin-top:2px}.login-form p{font-size:14px;color:var(--muted);margin-top:-7px;margin-bottom:10px}.login-form .MuiInputBase-root,.login-form button[type=submit]{min-height:45px}.demo-entry{border-top:1px solid var(--border);margin-top:9px;padding-top:14px;display:flex;align-items:center;justify-content:space-between;color:var(--muted);font-size:12px;gap:3px}.form-error{padding:10px 12px;border-radius:8px;background:#fff2ed;color:#9a3315;font-size:13px}.app-shell{display:grid;grid-template-columns:224px minmax(0,1fr);min-height:100vh;background:#f7f6f4}.sidebar{display:flex;flex-direction:column;color:#f5f0ec;background:var(--dark);min-height:100vh;height:100dvh;position:sticky;top:0;padding:17px 15px 14px}.sidebar-brand{padding:0 12px 21px;border-bottom:1px solid #ffffff16;margin-bottom:22px}.sidebar-brand .brand{margin-left:-5px}.sidebar-brand>div:last-child{margin-top:0;font-size:11px;font-weight:560;color:#cfbfb4}.side-label{color:#b0a39b;padding:0 10px;margin:0 0 8px;font-size:9px;font-weight:730;letter-spacing:.11em}.configuration-label{margin-top:24px}.nav-link{border:0;background:none;cursor:pointer;color:#dfd5ce;width:100%;padding:10px;min-height:42px;border-radius:7px;text-align:left;display:flex;align-items:center;gap:10px;font-size:12px;margin-bottom:3px;font-weight:570}.nav-link:hover{background:#ffffff0b;color:#fff}.nav-link.active{color:#ffd6be;background:#503224;box-shadow:inset 2px 0 #ed793f}.nav-link.active svg{color:#ff9a63}.nav-link small{margin-left:auto;border-radius:5px;padding:1px 6px;color:#ffd0af;font-size:10px;background:#553728}.sidebar-footer{margin-top:auto}.operator{display:flex;align-items:center;gap:8px;padding:12px 2px 0;border-top:1px solid #ffffff19;margin:8px 3px 0}.operator>div:nth-child(2){flex:1;display:grid;min-width:0}.operator strong{font-size:11px}.operator span{color:#c1b3aa;font-size:10px}.operator .MuiIconButton-root{color:#d0c2b9}.mobile-menu.MuiIconButton-root,.mobile-back.MuiIconButton-root,.scrim{display:none}.workspace{min-width:0}.topbar{display:flex;justify-content:space-between;align-items:center;gap:12px;height:58px;padding:0 26px;border-bottom:1px solid var(--border);background:#fff}.breadcrumbs,.header-actions{display:flex;align-items:center;gap:11px;white-space:nowrap}.breadcrumbs{color:#78716c;font-size:12px}.breadcrumbs strong{color:var(--text);font-weight:640}.crumb-slash{color:#a89e95}.header-actions{gap:15px}.demo-flag{display:inline-flex;gap:6px;align-items:center;color:#6f6156;font-size:11px;font-weight:560}.demo-flag i,.composer-top i{width:6px;height:6px;border-radius:50%;background:#cf6e2e}.simulate-button.MuiButton-root{border-color:#e8d5ca;background:#fffaf6;font-size:11px;padding:5px 10px}.inbox-page,.module-page{padding:24px 26px;max-width:1860px;margin-inline:auto}.page-heading{margin-bottom:19px}.page-heading h1{font-size:31px;line-height:1.13;font-weight:750;letter-spacing:-.047em}.page-heading p{color:var(--muted);font-size:13px;margin-top:6px}.metric-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:13px;margin-bottom:17px}.metric{width:100%;display:flex;gap:11px;align-items:center;text-align:left;cursor:pointer;background:#fff;border:1px solid var(--border);border-radius:10px;min-height:71px;padding:11px 14px;box-shadow:0 1px 2px #211f1e06;color:var(--text)}.metric:hover,.metric.metric-selected{border-color:#dbaf96;background:#fffaf6}.icon-tile{width:42px;height:42px;flex:0 0 42px;display:inline-grid;place-items:center;border-radius:10px}.icon-tile.orange{color:#b94b16;background:#fff0e4}.icon-tile.violet{color:#7045a3;background:#f1eafd}.icon-tile.blue{color:#355eb1;background:#eaf0fc}.metric-copy{display:grid;gap:2px;flex:1;min-width:0}.metric-copy span{font-size:12px;font-weight:710}.metric-copy small{color:var(--muted);font-size:10.5px}.metric>strong{font-size:26px;letter-spacing:-.05em;font-weight:740;margin-left:auto}.inbox-layout{height:calc(100dvh - 275px);min-height:530px;display:grid;grid-template-columns:minmax(250px,29%) minmax(0,1fr) minmax(225px,24%);grid-template-rows:minmax(0,1fr);border:1px solid #e6e2de;border-radius:12px;background:#fff;overflow:hidden;box-shadow:0 2px 5px #211f1e08}.thread-list,.chat,.context{min-width:0;display:flex;flex-direction:column;min-height:0}.thread-list{border-right:1px solid var(--border)}.thread-list-head{padding:15px 12px 9px;border-bottom:1px solid var(--border)}.section-label{display:flex;align-items:center;gap:7px;margin-bottom:10px}.section-label h2,.chat-head h2,.context-head h2{font-size:14px;font-weight:720;letter-spacing:-.019em}.section-label>span{border-radius:5px;background:#f2efec;color:#675f58;padding:1px 6px;font-size:10px;font-weight:700}.search .MuiInputBase-root,.channel-select .MuiInputBase-root{font-size:11px}.search .MuiInputBase-input,.channel-select .MuiInputBase-input{padding-block:7px}.search .MuiInputAdornment-root{color:#827972;margin-right:6px}.list-controls{display:grid;gap:7px;margin-top:9px}.status-tabs{display:flex;flex-wrap:wrap;gap:4px 3px}.status-tabs button{background:#fff;border:1px solid transparent;border-radius:6px;padding:3px 5px;color:#6c635b;font-size:9px;font-weight:620;cursor:pointer;white-space:nowrap}.status-tabs button:hover{background:#f6f3f0}.status-tabs button.selected{color:#a34013;border-color:#f1d6c7;background:#fff2e9}.channel-select{justify-self:start}.thread-rows{overflow-y:auto}.thread-row{position:relative;display:flex;width:100%;min-width:0;gap:10px;background:#fff;color:var(--text);border:0;border-bottom:1px solid #f0ece8;text-align:left;padding:10px 12px;min-height:68px;cursor:pointer}.thread-row:hover{background:#faf7f3}.thread-row.chosen{background:#fff5ee;box-shadow:inset 3px 0 #d26027}.thread-avatar{position:relative;align-self:center}.person.MuiAvatar-root{width:34px;height:34px;font-weight:700;font-size:11px;background:#f9e5d6;color:#873f18}.person.pink{background:#f7e6ec;color:#914669}.person.blue{background:#e5eefe;color:#35588f}.person.green{background:#e4f0e7;color:#3b6a4a}.person.sand{background:#f3ead7;color:#785923}.person.purple{background:#efe7f9;color:#75529d}.person.small{width:29px;height:29px;font-size:10px}.person.message-size{width:25px;height:25px;font-size:8px;flex-shrink:0;margin-top:14px}.channel-icon{display:inline-grid;place-items:center;border-radius:8px;width:30px;height:30px;flex-shrink:0}.thread-avatar>.channel-icon{position:absolute;right:-3px;bottom:-3px;width:17px;height:17px;border-radius:50%;box-shadow:0 0 0 1px #fff}.thread-content{min-width:0;flex:1;display:grid;gap:3px}.thread-name,.thread-bottom{display:flex;min-width:0;justify-content:space-between;align-items:center;gap:5px}.thread-name strong{font-size:11.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.thread-name time{font-size:9.5px;color:#766d66;white-space:nowrap}.thread-preview{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--muted);font-size:10.5px}.status{display:inline-flex;align-items:center;gap:5px;border-radius:50px;width:fit-content;white-space:nowrap;font-size:9.5px;line-height:1.2;font-weight:680;padding:3px 6px;color:#87501e;background:#fbecd8}.status i,.unread{width:5px;height:5px;border-radius:50%;background:currentColor;flex-shrink:0}.status.ai{color:#674094;background:#f1eafa}.status.human{color:#285a96;background:#eaf1fd}.status.closed{color:#38664b;background:#e8f3e9}.unread{color:#c5511e;width:6px;height:6px}.small-empty,.inbox-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:7px;text-align:center;color:var(--muted);padding:25px 14px;font-size:12px}.inbox-empty{grid-column:span 2;background:#fcfbfa}.inbox-empty h2{color:var(--text);font-size:17px}.chat-head,.context-head{height:57px;flex:0 0 57px;display:flex;align-items:center;gap:9px;border-bottom:1px solid var(--border);padding-inline:13px}.chat-person{min-width:0}.chat-person h2{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-person>span{display:flex;align-items:center;gap:5px;font-size:10px;color:var(--muted)}.chat-person .channel-icon{width:16px;height:16px;background:transparent!important}.chat-status{margin-left:auto;display:flex;align-items:center;gap:6px}.messages{display:flex;flex-direction:column;flex:1;overflow-y:auto;background:#faf8f5;padding:12px 15px;gap:13px;overscroll-behavior:contain}.day-divider{display:flex;align-items:center;justify-content:center;gap:9px;color:#756b62;font-size:9px;font-weight:650}.day-divider:before,.day-divider:after{content:"";width:30px;height:1px;background:#e4dcd3}.message{display:flex;gap:6px;max-width:90%;align-self:flex-start}.message.outgoing{align-self:flex-end}.message-body{min-width:0}.message-meta{display:flex;align-items:center;gap:5px;font-size:9px;color:#635b54;font-weight:620;margin-bottom:3px}.outgoing .message-meta{justify-content:flex-end}.ai-message .message-meta{color:#694795}.message-meta time{color:#796f66;font-size:9px;font-weight:500}.bubble{font-size:11.75px;line-height:1.52;border:1px solid #ebe5de;background:#fff;padding:7px 9px;border-radius:3px 9px 9px;color:#302a26;overflow-wrap:anywhere}.outgoing .bubble{border-radius:9px 3px 9px 9px;background:#eaf2ff;border-color:#dbe6f8}.ai-message .bubble{background:#f0eafb;border-color:#e9def8}.chat-event{display:flex;gap:5px;align-items:center;justify-content:center;text-align:center;color:#6b6158;font-size:9.5px;margin:0 3px}.chat-event svg{color:#906849;flex-shrink:0}.chat-footer,.composer{border-top:1px solid var(--border);padding:7px 10px}.chat-footer,.composer-top,.compose-row{display:flex;align-items:center;gap:7px;justify-content:space-between}.chat-footer>span,.composer-top>span{display:flex;align-items:center;gap:5px;color:var(--muted);font-size:10px}.chat-footer svg{flex-shrink:0}.chat-footer button{font-size:10px}.composer-top{margin-bottom:4px}.composer-top i{background:#408653}.composer .MuiInputBase-root{font-size:12px}.send-button.MuiIconButton-root{background:var(--brand);color:#fff;border-radius:8px}.send-button.MuiIconButton-root:hover{background:#94370f}.send-button.Mui-disabled{background:#f1eeeb;color:#888078}.context{border-left:1px solid var(--border);overflow-y:auto}.context-head svg{color:#b75424;flex-shrink:0}.context-body{padding:13px}.task-meta{display:flex;align-items:center;justify-content:space-between;gap:5px;margin-bottom:10px}.task-meta>span:first-child{color:#766b62;font-size:9px;letter-spacing:.04em;font-weight:720}.context h3{font-size:16px;font-weight:740;line-height:1.25;letter-spacing:-.03em;overflow-wrap:anywhere}.summary{background:#f7f2fc;border:1px solid #f0e7fa;border-radius:8px;padding:9px;margin-top:11px}.summary>div{display:flex;gap:5px;align-items:center;font-size:9.5px;color:#66438f;font-weight:710}.summary p,.manual-summary,.context-empty p{color:#615667;font-size:10.75px;line-height:1.5;margin-top:4px}.manual-summary,.context-empty p{margin-block:8px 12px}.context-empty .icon-tile{margin-bottom:8px}.details{margin-top:12px}.details h4{color:#4b4038;font-size:10px;font-weight:730}.details dl{margin:5px 0 0}.details dl>div{display:flex;justify-content:space-between;gap:7px;border-bottom:1px solid #f1ede9;padding:5px 0}.details dt,.details dd{font-size:10px;margin:0;overflow-wrap:anywhere}.details dt{color:#736960}.details dd{font-weight:670;text-align:right}.assigned{display:flex;gap:7px;align-items:center;margin:11px 0;color:#7e6a5b}.assigned>div{display:grid}.assigned span,.task-origin{font-size:9px;color:#74695f}.assigned strong{font-size:11px;color:var(--text)}.context .MuiButton-root{font-size:10.5px}.task-origin{display:flex;align-items:center;gap:5px;margin-top:9px}.context-location{display:flex;align-items:center;gap:5px;margin:auto 13px 11px;color:#71675f;font-size:9.5px;padding-top:8px;border-top:1px solid #f0ebe7}.module-page{max-width:1450px}.module-card{background:#fff;border:1px solid var(--border);border-radius:11px;box-shadow:0 1px 3px #211f1e07}.table-top{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:16px}.table-top .section-label{margin:0}.table-top .MuiInputBase-root{font-size:12px}.table-scroll{overflow:auto}table{width:100%;border-collapse:collapse;text-align:left;font-size:12px;white-space:nowrap}thead{background:#f8f5f2;color:#6e655d}th,td{padding:12px 13px;border-top:1px solid var(--border)}th{font-size:10px;font-weight:700}td small{display:block;color:#776d63;font-size:10px}td strong{display:block;font-weight:670}td button{font-size:11px!important}.cell-person{display:flex;align-items:center;gap:7px}.agent-grid,.channel-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px}.channel-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.config-card{padding:19px;min-width:0}.config-card h2{font-size:17px;font-weight:720;letter-spacing:-.03em;margin:11px 0 5px}.config-card p,.integration-note p{color:var(--muted);font-size:12px;line-height:1.55;margin:0 0 15px}.config-card .MuiFormControlLabel-label,.config-card .MuiButton-root{font-size:11px}.config-hint{color:#716355;background:#f8f3ee;border-radius:7px;padding:8px;font-size:10.5px;margin-bottom:10px}.scenario-row{display:flex;align-items:center;text-align:left;width:100%;padding:8px;gap:9px;cursor:pointer;background:#fff;border:1px solid var(--border);border-radius:8px;margin-top:7px;color:var(--text)}.scenario-row:hover{background:#fff8f3;border-color:#ebc9b7}.scenario-row>div{display:grid;flex:1;min-width:0}.scenario-row strong{font-size:11px}.scenario-row span:last-child{color:var(--muted);font-size:10px}.scenario-row>svg{flex-shrink:0;color:var(--brand)}.channel-card-top{display:flex;justify-content:space-between;align-items:center;gap:6px}.channel-card-top .channel-icon{width:38px;height:38px}.channel-card-top .MuiChip-root{font-size:10px}.channel-total{display:flex;align-items:center;gap:7px;font-size:11px;padding:9px 0;border-block:1px solid var(--border)}.channel-card>button{margin-top:6px}.integration-note{display:flex;align-items:flex-start;gap:10px;padding:14px;margin-top:14px;font-size:12px}.integration-note svg{color:var(--brand);flex-shrink:0}.integration-note p{margin:3px 0 0}.dialog-description{font-size:12px;color:var(--muted);margin-bottom:15px}.sim-fields{display:grid;grid-template-columns:1fr 1fr;gap:var(--form-row-gap) var(--form-column-gap);margin-bottom:var(--form-row-gap)}.sim-transcript{display:flex;flex-direction:column;gap:9px;max-height:min(320px,38dvh);overflow-y:auto;background:#f8f5f1;border:1px solid var(--border);border-radius:9px;margin-bottom:12px;padding:10px}.sim-compose>div:last-child{display:flex;align-items:center;gap:5px;justify-content:flex-end;margin-top:7px}.guide-list{margin:0;padding-left:19px;font-size:13px;line-height:1.55}.guide-list li{margin-bottom:7px}@media(min-width:1440px){.inbox-layout{grid-template-columns:minmax(285px,28%) minmax(0,1fr) minmax(254px,24%)}.thread-list-head,.context-body,.thread-row,.chat-head,.context-head{padding-inline:16px}.messages{padding-inline:20px}.bubble{font-size:14px;padding:8px 11px}.context .MuiButton-root{font-size:12px;min-height:37px}.status{font-size:10px}.details dt,.details dd,.assigned strong{font-size:11.5px}.chat-footer>span,.chat-footer button{font-size:11px}.thread-name strong{font-size:12.5px}.thread-preview{font-size:11.5px}.status-tabs button{font-size:10px}.summary p{font-size:11.5px}}@media(max-width:1150px){.app-shell{grid-template-columns:184px minmax(0,1fr)}.sidebar{padding-inline:11px}.topbar,.inbox-page,.module-page{padding-inline:17px}.inbox-layout{grid-template-columns:minmax(208px,29%) minmax(0,1fr) minmax(190px,24%)}.chat-footer .MuiButton-root{padding-inline:4px}}@media(max-width:940px){.app-shell{grid-template-columns:minmax(0,1fr)}.sidebar{position:fixed;z-index:6;top:0;left:0;width:224px;transform:translate(-100%);transition:transform .18s ease;visibility:hidden}.sidebar.sidebar-open{transform:translate(0);visibility:visible}.scrim{display:block;position:fixed;inset:0;z-index:5;border:0;background:#15100e60}.mobile-menu.MuiIconButton-root{display:inline-flex;margin-left:-6px}}@media(max-width:680px){.login{grid-template-columns:1fr}.login-art{min-height:245px;padding:12px 24px 24px;background-position:center}.login-art .brand img{width:110px}.login-copy h1{font-size:47px;margin-bottom:8px}.login-copy h1 br{display:none}.login-copy p{font-size:11px}.login-form{padding:25px 22px}.topbar{padding-inline:10px}.breadcrumbs{gap:4px}.breadcrumbs>span,.demo-flag{display:none}.header-actions{gap:3px}.simulate-button.MuiButton-root{padding-inline:6px;font-size:10px}.simulate-button .MuiButton-startIcon{margin-right:4px}.inbox-page,.module-page{padding:15px 9px}.page-heading{margin-bottom:12px}.page-heading h1{font-size:24px}.page-heading p{font-size:11px}.metric-grid{gap:5px;margin-bottom:9px}.metric{min-height:47px;padding:5px;gap:3px}.metric .icon-tile{display:none}.metric-copy span{font-size:9px}.metric-copy small{display:none}.metric>strong{font-size:16px}.inbox-layout{height:auto;min-height:0;display:block}.thread-list{border-right:0}.thread-list-head,.thread-row{padding-inline:12px}.status-tabs button{font-size:10px}.thread-name strong,.thread-preview{font-size:12px}.inbox-layout .chat,.inbox-layout .context,.inbox-layout.show-thread .thread-list{display:none}.inbox-layout.show-thread .chat,.inbox-layout.show-thread .context{display:flex}.inbox-layout.show-thread .context{border-left:0;border-top:1px solid var(--border)}.chat-head{padding-inline:7px}.mobile-back.MuiIconButton-root{display:inline-flex;padding:4px}.messages{max-height:400px;min-height:235px}.bubble{font-size:12px}.context-location{margin-top:0}.agent-grid,.channel-grid{grid-template-columns:1fr;gap:10px}.sim-fields{grid-template-columns:1fr}}@media(prefers-reduced-motion:reduce){*,*:before,*:after{transition:none!important;scroll-behavior:auto!important}}.status.followup{color:#6d4582;background:#f4eaf8}.profile-trigger{border:0;border-top:1px solid #ffffff19;background:transparent;color:#f5f0ec;cursor:pointer;text-align:left;width:calc(100% - 6px)}.profile-trigger:hover{color:#ffd6be}.profile-trigger>svg{color:#baaba1;flex-shrink:0}.profile-option{display:grid;gap:1px;margin-left:10px;min-width:142px;font-size:12px}.profile-option small{color:var(--muted);font-size:11px}.context-actions{display:grid;gap:7px}.composer-top>div{display:flex;flex-wrap:wrap;justify-content:flex-end}.composer-top .MuiButton-root{font-size:11px}.board-heading{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:20px}.board-heading .page-heading{margin-bottom:0}.board-scope{display:flex;align-items:center;gap:9px;padding:7px 12px;border:1px solid var(--border);border-radius:9px;background:#fff;white-space:nowrap}.board-scope>div{display:grid;gap:1px}.board-scope strong{font-size:12px}.board-scope>div>span{font-size:11px;color:var(--muted)}.board-scope .icon-tile{width:30px;height:30px;flex-basis:30px;border-radius:7px}.board-toolbar{display:flex;flex-wrap:wrap;align-items:center;gap:9px;padding:10px;margin-bottom:15px}.board-toolbar .MuiTextField-root:first-child{flex:1 1 210px;max-width:340px}.board-toolbar .MuiInputBase-root{font-size:12px;min-height:37px}.board-toolbar .MuiToggleButtonGroup-root{margin-left:auto}.board-toolbar .MuiToggleButton-root{gap:5px;font-size:11px;color:#554b43;padding-inline:9px}.board-toolbar .Mui-selected{color:#9f4119!important;background:#fdf0e7!important}.board-no-tasks{display:flex;align-items:center;gap:7px;margin-bottom:13px;font-size:12px;color:var(--muted)}.kanban{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:11px;align-items:stretch}.kanban-column{border:1px solid #e9e1d9;background:#f3efeb;border-radius:12px;min-width:0;min-height:380px}.kanban-column.drop-target{outline:2px solid #d67c48;outline-offset:-2px;background:#fcf1e8}.kanban-column-head{display:flex;align-items:center;justify-content:space-between;gap:7px;min-height:47px;padding:9px 11px;border-bottom:1px solid #e9e1d9}.kanban-column-head span{display:flex;align-items:center;gap:6px;color:#975322}.kanban-column.human .kanban-column-head span{color:#315f99}.kanban-column.followup .kanban-column-head span{color:#785589}.kanban-column.closed .kanban-column-head span{color:#38654a}.kanban-column-head svg{flex-shrink:0}.kanban-column-head h2{color:var(--text);font-size:12px;font-weight:720;line-height:1.2}.kanban-column-head>strong{font-size:11px;font-weight:700;color:#645b53;background:#fff;border-radius:6px;padding:2px 6px}.kanban-cards{padding:8px;display:grid;gap:8px}.kanban-empty{display:grid;place-items:center;min-height:65px;border:1px dashed #ddd2c7;border-radius:8px;color:#776b61;font-size:11px;padding:7px;text-align:center}.kanban-card{background:#fff;border:1px solid #e7e1db;border-radius:9px;padding:10px;box-shadow:0 1px 3px #2d22190c;min-width:0}.kanban-card[draggable=true] .kanban-card-meta svg{cursor:grab}.kanban-card.dragging{opacity:.52}.kanban-card-meta{display:flex;align-items:center;justify-content:space-between;color:#74675b;font-size:10px;font-weight:650;min-height:15px}.kanban-card h3{font-size:13px;font-weight:730;letter-spacing:-.015em;line-height:1.35;margin:5px 0 8px;overflow-wrap:anywhere}.kanban-customer{display:flex;align-items:center;gap:6px;font-size:11px}.kanban-customer .channel-icon{width:26px;height:26px}.kanban-customer>span:last-child{display:grid}.kanban-customer strong{font-weight:650}.kanban-customer small{font-size:10px;color:var(--muted)}.kanban-card>p{display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden;color:var(--muted);font-size:11px;line-height:1.48;margin:8px 0;overflow-wrap:anywhere}.kanban-card-owner{display:flex;align-items:center;justify-content:space-between;gap:6px;border-top:1px solid var(--border);padding-top:7px;min-height:31px}.board-owner{display:inline-flex;align-items:center;gap:5px;font-size:10px;font-weight:630}.board-owner.unassigned{color:#726359}.board-owner .person{width:22px;height:22px;font-size:8px}.kanban-card-owner time{color:var(--muted);font-size:9px}.kanban-card-actions,.task-row-actions{display:flex;justify-content:space-between;align-items:center;gap:2px;margin-top:3px}.kanban-card-actions .MuiButton-root{padding-inline:0;font-size:10px}.kanban-card-actions .MuiButton-endIcon{margin-left:3px}.kanban-card-actions .manage-task,.task-row-actions .manage-task{color:#67564b}.kanban-card-actions .manage-task .MuiButton-startIcon{margin-inline:0 3px}.task-table td{vertical-align:middle}.offcanvas-body.task-dialog-fields{display:grid;gap:var(--form-row-gap)}.task-dialog-fields p{color:var(--muted);font-size:13px}.task-dialog-fields p strong{color:var(--text)}@media(min-width:1440px){.kanban-column-head h2{font-size:13px}.kanban-card{padding:13px}.kanban-card h3{font-size:14px}.kanban-card>p{font-size:12px}.kanban-card-actions .MuiButton-root{font-size:11px}}@media(max-width:1070px){.kanban{grid-template-columns:repeat(2,minmax(0,1fr))}.kanban-column{min-height:215px}}@media(max-width:600px){.board-heading{flex-wrap:wrap;gap:8px;margin-bottom:11px}.board-toolbar .MuiTextField-root:first-child{max-width:none;flex-basis:100%}.kanban{grid-template-columns:1fr}.kanban-column{min-height:0}.kanban-card-actions .MuiButton-root,.composer-top .MuiButton-root{font-size:10px}}.sidebar nav{min-height:0;overflow-y:auto}.sidebar-footer{flex-shrink:0}.settings-heading{display:flex;justify-content:space-between;align-items:center;gap:14px;margin-bottom:19px}.settings-heading .page-heading{margin-bottom:0}.settings-grid{display:grid;grid-template-columns:minmax(0,1.8fr) minmax(230px,1fr);gap:14px;align-items:start}.settings-form{display:grid;gap:var(--form-row-gap);justify-items:start}.settings-form>h2{display:flex;align-items:center;gap:8px;margin:0}.settings-form>h2 svg{color:var(--brand)}.form-grid{width:100%;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:var(--form-row-gap) var(--form-column-gap)}.form-grid .full-row{grid-column:1 / -1}.settings-preview dl,.branch-card dl{margin:12px 0 14px}.settings-preview dt,.branch-card dt{color:var(--muted);font-size:11px;font-weight:660;margin-top:9px}.settings-preview dd,.branch-card dd{display:flex;align-items:center;gap:5px;margin:2px 0 0;color:var(--text);font-size:13px;overflow-wrap:anywhere}.branch-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.branch-card{display:flex;flex-direction:column}.branch-card-top{display:flex;justify-content:space-between;align-items:center;gap:7px}.settings-card-actions{display:flex;align-items:center;gap:7px;margin-top:auto;flex-wrap:wrap}.settings-card-actions .MuiButton-root{font-size:12px}.branch-card .reply-copy{font-size:13px;white-space:pre-wrap;overflow-wrap:anywhere}.branch-card .keywords{font-size:11px;background:#f7f2fc;padding:7px 9px;border-radius:7px;overflow-wrap:anywhere}.agent-toggles{display:grid;gap:6px}.settings-form .config-hint{width:100%;margin:0}.quick-reply .MuiButton-root{font-size:11px;padding-inline:1px 5px}.template-alert{margin-bottom:13px}.offcanvas-body.template-editor{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(0,1fr);align-items:start;gap:18px;padding-top:8px}.template-fields{display:grid;gap:var(--form-row-gap)}.template-preview{display:grid;justify-items:start;gap:7px;border:1px solid #e5ded6;border-radius:10px;padding:14px;background:#f7f3ee}.template-preview h3{font-size:14px}.template-preview>span{font-size:11px;color:var(--muted)}.template-preview>div:not(.MuiChip-root){background:#fff;border:1px solid var(--border);border-radius:4px 9px 9px;padding:10px;max-width:100%;overflow-wrap:anywhere;white-space:pre-wrap;font-size:13px}.template-preview p{font-size:12px;color:#963b2a;overflow-wrap:anywhere}.meta-links{display:flex;flex-wrap:wrap;gap:4px;margin-top:5px}.meta-links .MuiButton-root{font-size:11px}@media(max-width:740px){:root{--form-row-gap: 18px;--form-section-gap: 20px}.settings-grid,.branch-grid,.offcanvas-body.template-editor{grid-template-columns:1fr}.settings-heading{align-items:flex-start;flex-wrap:wrap;gap:7px}.form-grid{grid-template-columns:1fr}}.kanban-branch{display:flex;align-items:center;gap:4px;margin-top:7px;color:#6d5b4e;font-size:10px}.kanban-branch svg{flex-shrink:0;color:var(--brand)}:root{color:#222326;background:#f4f5f7;--text: #222326;--muted: #626570;--border: #e5e7ec;--brand: #ba4b22;--brand-bright: #f37d4e;--dark: #222224;--shadow: 0 2px 4px #18202b06}body{background:#f4f5f7}.app-shell{grid-template-columns:219px minmax(0,1fr);background:#f4f5f7}.sidebar{padding:15px 11px 12px;background:#222224}.sidebar-brand{display:flex;align-items:center;gap:10px;padding:3px 8px 17px;margin-bottom:15px}.sidebar-brand .brand{margin:0;width:39px;height:41px;overflow:hidden;flex:0 0 39px}.sidebar-brand .brand img{width:104px;max-width:none}.sidebar-brand>div:last-child{display:grid;gap:2px;min-width:0}.sidebar-brand strong{color:#fcf9f7;font-size:16px;letter-spacing:-.045em;line-height:1.1}.sidebar-brand span{color:#bdada5;font-size:10px}.side-label{color:#a8a3a4;margin-bottom:6px;font-size:9px}.configuration-label{margin-top:15px}.nav-link{min-height:35px;padding:7px 8px;gap:9px;color:#e1dcda;margin-bottom:2px}.nav-link svg{width:16px;height:16px;flex-shrink:0}.nav-link.active{color:#fff3ed;background:#533a31;box-shadow:inset 2px 0 #f48656}.operator{margin-top:6px}.operator strong{font-size:12px}.topbar{position:sticky;top:0;z-index:5;height:52px;padding-inline:22px;background:#fffffffa}.breadcrumbs strong{font-size:12px}.demo-flag{color:#595d66}.simulate-button.MuiButton-root{padding:4px 9px;min-height:30px}.inbox-page,.module-page{padding:18px 22px 22px}.page-heading{margin-bottom:14px}.page-heading h1{font-size:clamp(24px,2.65vw,32px);line-height:1.15;letter-spacing:-.045em}.page-heading p{margin-top:4px;font-size:12.5px}.module-card{border-radius:10px;box-shadow:var(--shadow)}.config-card{padding:14px}.config-card h2{margin:8px 0 4px;font-size:15px}.config-card p{margin-bottom:10px}.reply-filter{display:flex;flex-wrap:wrap;align-items:center;gap:12px;margin-bottom:14px;color:var(--muted);font-size:12px}.reply-filter .MuiTextField-root{max-width:340px}.settings-form>h2{margin:0}.settings-heading,.board-heading{margin-bottom:13px}.integration-note{padding:11px 13px;margin-top:11px}.settings-grid{grid-template-columns:minmax(0,1.8fr) minmax(210px,1fr)}.agent-grid,.channel-grid,.branch-grid{gap:11px}.branch-card .reply-copy{font-size:12px}.settings-preview dt,.branch-card dt{margin-top:6px}.settings-preview dd,.branch-card dd{font-size:12px}.channel-card .MuiFormControlLabel-root{margin-block:2px}.table-top{padding:10px 12px}th,td{padding:9px 12px}thead{background:#f6f7f9}th{font-size:10.5px}.metric-grid{gap:9px;margin-bottom:11px}.metric{min-height:54px;padding:6px 10px;gap:8px}.metric .icon-tile{width:34px;height:34px;flex-basis:34px}.metric>strong{font-size:23px}.inbox-layout{grid-template-columns:minmax(221px,26%) minmax(0,1fr) minmax(220px,25%);min-height:485px;height:calc(100dvh - 204px)}.chat-head,.context-head{height:51px;flex-basis:51px}.messages{background:#f6f7f9}.bubble{font-size:13px}.ai-message .bubble{background:#f1eef9;border-color:#e6e0f4}.thread-row{min-height:63px;padding-block:8px}.thread-row.chosen{background:#fcf2ec}.context-bottom{margin-top:auto;padding:7px 12px 8px;border-top:1px solid var(--border)}.context-bottom .context-location{margin:0 0 3px;border:0;padding:0}.context-bottom .MuiButton-root{padding-inline:0}.kanban-column{background:#eef0f3;border-color:#e2e5ea;min-height:300px}.kanban-column-head{border-color:#e0e3e8;min-height:41px;padding:8px 10px}.kanban-card{padding:9px 10px;border-color:#e1e5ec}.kanban-card>p{-webkit-line-clamp:2;margin-block:6px}.kanban-card h3{margin-block:4px 6px}.board-toolbar{margin-bottom:11px;padding:7px}.board-toolbar .MuiInputBase-root{min-height:34px}.login-form .MuiInputBase-root{min-height:37px}.login-form form{gap:var(--form-row-gap)}.login-form button[type=submit]{min-height:40px}.overview{max-width:1700px}.overview-hero{position:relative;isolation:isolate;display:flex;align-items:center;min-height:167px;padding:16px 22px;overflow:hidden;border-radius:12px;color:#fff;background:#242125}.overview-hero:before{content:"";position:absolute;z-index:-1;inset:0;background:linear-gradient(90deg,#242125 3%,#2c2528f5 41%,#2b242776 68%,#211e2180),url(/rodamiento.jpg) 100% 50% / cover no-repeat}.hero-label{display:inline-flex;align-items:center;gap:6px;color:#ffb494;font-size:11px;font-weight:630;margin-bottom:5px}.hero-content h1{font-size:clamp(28px,3.6vw,44px);letter-spacing:-.055em;font-weight:760;line-height:1.06}.hero-content p{color:#e9e1de;font-size:12px;margin:6px 0 10px;max-width:450px}.hero-content .MuiButton-root{background:#f38a60;color:#231713;min-height:29px;font-size:11.5px}.hero-content .MuiButton-root:hover{background:#ffab86}.overview-period{display:flex;justify-content:space-between;align-items:center;gap:10px;margin:13px 0 8px}.overview-period h2,.panel-head h2{font-size:14px;font-weight:730;letter-spacing:-.02em;line-height:1.25}.overview-period p,.panel-head p{color:var(--muted);font-size:11px;margin-top:3px}.overview-period .MuiInputBase-root>svg{margin-left:9px;color:#666973}.overview-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:9px;margin-bottom:9px}.overview-metric{display:grid;align-content:start;padding:10px 12px;min-height:91px}.metric-top{display:flex;justify-content:space-between;align-items:center;gap:3px}.metric-top .icon-tile,.campaign-metrics .icon-tile{width:30px;height:30px;flex-basis:30px;border-radius:8px}.icon-tile.green{background:#e4f3ed;color:#17765c}.overview-metric>strong{font-size:24px;font-weight:750;letter-spacing:-.045em;line-height:1.14;margin-top:4px}.overview-metric>span{color:#4f525b;font-size:11px;margin-top:2px}.metric-delta{display:inline-flex;align-items:center;gap:3px;color:#246856;font-size:10px;font-weight:660;white-space:nowrap}.metric-delta small,.metric-live{color:var(--muted);font-size:9px;font-weight:450}.metric-live{margin-top:1px}.overview-grid{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(220px,1fr);gap:9px;align-items:start}.overview-panel{min-width:0;overflow:hidden}.panel-head{display:flex;justify-content:space-between;align-items:flex-start;gap:7px;padding:12px 13px 8px}.panel-head>svg{color:var(--brand)}.chart-legend{display:flex;flex-wrap:wrap;align-items:center;gap:4px 9px;color:#575c67;font-size:10px}.chart-legend>span{display:inline-flex;align-items:center;gap:4px;white-space:nowrap}.chart-legend i,.mix-list i{width:7px;height:7px;border-radius:50%;flex:0 0 7px}.trend-readout{display:flex;flex-wrap:wrap;gap:6px 8px;padding:0 13px;min-height:16px;color:#585b65;font-size:10px}.trend-readout strong{color:var(--text)}.trend-chart{display:block;width:100%;max-height:238px;margin:0 auto}.trend-chart text{fill:#6d717b;font-size:10px;font-family:inherit}.trend-grid{stroke:#e9ebef}.incoming-line,.resolved-line{fill:none;stroke-width:2.8;stroke-linecap:round;stroke-linejoin:round}.incoming-line{stroke:#df652f}.resolved-line{stroke:#138b79}.trend-point{fill:#df652f;stroke:#fff;stroke-width:2}.chart-hit{fill:transparent;cursor:crosshair}.chart-hit:focus-visible{outline:none;stroke:#ba4b22;stroke-dasharray:3 3}.mix-body{display:grid;align-content:center;justify-items:center;gap:12px;padding:6px 13px 12px;min-height:192px}.mix-ring{width:119px;aspect-ratio:1;border-radius:50%;display:grid;place-items:center}.mix-ring>span{display:grid;align-content:center;justify-items:center;width:78%;height:78%;border-radius:50%;background:#fff}.mix-ring strong{font-size:23px;letter-spacing:-.045em;line-height:1.1}.mix-ring small{color:var(--muted);font-size:9px}.mix-list{width:100%;display:grid;gap:6px}.mix-list>div{display:grid;grid-template-columns:7px 1fr auto 30px;gap:6px;align-items:center;font-size:11px}.mix-list small{text-align:right;color:var(--muted);font-size:10px}.overview-queue>button,.contact-event,.directory-row{width:100%;border:0;background:#fff;color:var(--text);text-align:left;padding:7px 12px;display:flex;align-items:center;gap:7px;border-top:1px solid var(--border)}.overview-queue>button,button.contact-event,.directory-row{cursor:pointer}.overview-queue>button:hover,button.contact-event:hover,.directory-row:hover,.directory-row.selected{background:#fcf4ef}.overview-queue>button>span,.contact-event>span:nth-child(2),.directory-row>span:nth-child(2){display:grid;flex:1;min-width:0}.overview-queue strong,.contact-event strong,.directory-row strong{font-size:11.5px;font-weight:660;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.overview-queue small,.contact-event small,.directory-row small{color:var(--muted);font-size:10px}.overview-queue>button>svg,.contact-event>svg{color:var(--brand);flex-shrink:0}.workload{display:grid;gap:8px;padding:1px 13px 11px}.workload-row{display:flex;align-items:center;gap:8px}.workload-row>div:last-child{flex:1;min-width:0}.workload-row>div>div:first-child{display:flex;justify-content:space-between;font-size:11px;gap:5px}.workload-track{display:flex;height:6px;overflow:hidden;border-radius:8px;background:#eef0f4;margin-top:4px}.workload-track .waiting{background:#dc804d}.workload-track .human{background:#5b81c8}.workload-track .followup{background:#9273b8}.dashboard-empty{padding:10px 13px;color:var(--muted);font-size:12px}.contacts-layout{display:grid;grid-template-columns:minmax(245px,.86fr) minmax(0,1.55fr);gap:10px;align-items:start}.contact-directory,.contact-profile,.campaign-list{overflow:hidden}.contact-search{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:6px;padding:0 11px 8px}.directory-row{min-height:44px}.directory-row.selected{box-shadow:inset 2px 0 #df723f}.directory-row>small{display:inline-flex;align-items:center;gap:4px}.contact-title{display:flex;align-items:center;gap:9px;padding:12px 13px;border-bottom:1px solid var(--border)}.contact-title>div:nth-child(2){flex:1}.contact-title h2{font-size:16px;font-weight:730}.contact-title p{display:flex;align-items:center;gap:4px;font-size:11px;color:var(--muted)}.contact-form{display:grid;gap:6px;padding:13px;justify-items:start;border-bottom:1px solid var(--border)}.contact-form .MuiFormControlLabel-label,.campaign-editor .MuiFormControlLabel-label{font-size:12px}.contact-hint{display:block;color:var(--muted);font-size:10px}.contact-history+.contact-history{border-top:1px solid var(--border)}.contact-event .channel-icon{width:27px;height:27px}.campaign-metrics{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:9px;margin-bottom:11px}.campaign-metrics article{display:flex;gap:8px;align-items:center;padding:9px 12px}.campaign-metrics article>div{display:grid}.campaign-metrics strong{font-size:21px;letter-spacing:-.04em;line-height:1.1}.campaign-metrics small{font-size:11px;color:var(--muted)}.campaign-list{margin-top:9px}.campaign-audience{display:flex;gap:7px;align-items:center;border-radius:7px;background:#edf6f2;color:#24624f;padding:8px;font-size:11px}.campaign-audience svg{flex-shrink:0}.campaign-preview>span{display:inline-flex;align-items:center;gap:5px;color:#24624f}.campaign-preview{background:#eef6f0;border-color:#deeae1}.campaign-review{font-size:13px}.campaign-review h3{font-size:15px}.campaign-review p{margin-bottom:6px;color:var(--muted)}.campaign-review ul{padding-left:18px;margin-block:4px 0}.branch-map-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(300px,1.24fr);gap:10px;align-items:start}.branch-list{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.branch-list .branch-card{padding:9px}.branch-list .branch-card.selected{border-color:#d6835a;background:#fffaf6}.branch-list .icon-tile{width:30px;height:30px;flex-basis:30px}.branch-list .MuiChip-root{font-size:9px;height:20px}.branch-list .settings-card-actions{gap:2px}.branch-list .settings-card-actions .MuiButton-root{font-size:10px;min-width:0}.map-panel{overflow:hidden}.map-search{display:flex;gap:7px;align-items:center;padding:4px 12px 8px}.map-results{display:grid;max-height:160px;overflow:auto;margin:0 12px 7px;border:1px solid var(--border);border-radius:7px}.map-results button{display:flex;gap:7px;align-items:center;border:0;background:#fff;text-align:left;color:var(--text);padding:7px;cursor:pointer}.map-results button:hover{background:#fcf4ef}.map-results button+button{border-top:1px solid var(--border)}.map-results svg{color:var(--brand);flex-shrink:0}.map-results span{display:grid;font-size:11px}.map-results small{font-size:10px;color:var(--muted)}.map-status,.map-credit{font-size:10.5px;color:var(--muted);padding:5px 12px}.leaflet-host{height:clamp(265px,42vh,420px);background:#e7ebed;isolation:isolate}@media(min-width:1370px){.mix-body{grid-template-columns:125px minmax(0,1fr);min-height:184px;align-content:center;align-items:center}}@media(max-width:1150px){.app-shell{grid-template-columns:189px minmax(0,1fr)}.inbox-layout{grid-template-columns:minmax(185px,25%) minmax(0,1fr) minmax(183px,25%)}.topbar,.inbox-page,.module-page{padding-inline:14px}.metric-delta small{display:none}.branch-map-layout{grid-template-columns:minmax(0,1fr) minmax(255px,1fr)}.branch-list{grid-template-columns:1fr}}@media(max-width:940px){.app-shell{grid-template-columns:minmax(0,1fr)}.sidebar{width:219px;z-index:9}.scrim{z-index:8}}@media(max-width:680px){.overview-hero{min-height:148px;padding:12px}.overview-metrics,.overview-grid,.contacts-layout{grid-template-columns:repeat(2,minmax(0,1fr))}.overview-grid,.contacts-layout,.branch-map-layout,.settings-grid{grid-template-columns:minmax(0,1fr)}.campaign-metrics article{padding:7px 6px;gap:5px}.campaign-metrics .icon-tile{width:22px;height:22px;flex-basis:22px}.campaign-metrics .icon-tile svg{width:13px}.campaign-metrics strong{font-size:16px}.campaign-metrics small{font-size:9px}.branch-list{grid-template-columns:repeat(2,minmax(0,1fr))}.inbox-layout{height:auto;min-height:0}.metric-copy span{font-size:9px}.metric{min-height:43px;padding:4px;gap:2px}.metric>strong{font-size:15px}.topbar,.inbox-page,.module-page{padding-inline:9px}.settings-heading{gap:7px}.contact-directory{max-height:270px;overflow:auto}.contact-history button .status{display:none}}.overview-hero{min-height:150px;padding-block:12px}.overview-metric{min-height:93px;padding-block:8px}.overview-metric>strong{margin-top:3px}.trend-chart{max-height:209px}.branch-list{grid-template-columns:minmax(0,1fr)}.branch-list .branch-card{padding:9px 11px}.branch-list .branch-card h2{margin:5px 0 2px}.branch-list .branch-card>p{margin-bottom:1px}.branch-list .branch-card dl{margin:4px 0 6px;display:grid;grid-template-columns:minmax(80px,.65fr) minmax(0,1.35fr);gap:4px 8px}.branch-list .branch-card dt,.branch-list .branch-card dd{margin:0;font-size:11px}.branch-list .branch-card dt{padding-top:1px}.branch-list .settings-card-actions .MuiButton-root{min-height:25px;padding-block:2px}@media(max-width:680px){.overview-hero{min-height:139px}.overview-metric>strong{font-size:21px}}@media(max-width:420px){.contact-title{flex-wrap:wrap}.contact-title>div:nth-child(2){flex-basis:45%}}.settings-nav{margin-top:12px;padding-top:10px;border-top:1px solid #ffffff19}.settings-nav .side-label{text-transform:uppercase}.list-controls{grid-template-columns:repeat(2,minmax(0,1fr));gap:5px}.list-controls .channel-select{width:100%;min-width:0}.list-controls .channel-select .MuiSelect-select{font-size:10.5px}.inbox-age-filter.MuiChip-root{margin-top:6px;height:21px;font-size:10px}.thread-bottom{justify-content:flex-start}.thread-owner{margin-left:auto;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:#535966;font-size:10px}.thread-row{min-height:65px}.chat-footer .MuiButton-contained{color:#fff;padding-inline:9px}.chat-footer{min-height:44px}.chat-head{background:#fff}.board-toolbar{position:sticky;top:52px;z-index:3}.board-filter-summary{min-height:27px;margin:-5px 1px 7px;display:flex;align-items:center;justify-content:space-between;gap:8px;color:#5b606b;font-size:11px}.board-filter-summary .MuiButton-root{min-height:24px;padding-block:0}.kanban-card h3{margin-top:6px}.kanban-card-meta{margin-bottom:4px}.kanban-card-actions{min-height:30px;gap:5px}.kanban-card-actions .MuiButton-root{padding-inline:6px;min-height:27px}.kanban-card-actions .manage-task.MuiButton-contained,.task-row-actions .manage-task.MuiButton-contained{color:#fff}.kanban-customer>span:nth-child(2){min-width:0;flex:1}.kanban-customer>span:nth-child(2) strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.wait-label{color:#535966;white-space:nowrap;font-size:10px;font-weight:670}.wait-label.urgent{color:#a43b32;border-radius:5px;padding:2px 5px;background:#fceeea}.overview-metric-action{color:var(--text);cursor:pointer;text-align:left}.overview-metric-action:hover{border-color:#cc987e;background:#fffaf6}.metric-delta{margin-left:auto}.metric-open{margin-left:auto;color:var(--brand)}.mix-list>button{border:0;background:transparent;display:grid;grid-template-columns:7px 1fr auto 30px;gap:6px;align-items:center;text-align:left;font-size:11px;color:var(--text);cursor:pointer;border-radius:5px;padding:3px}.mix-list>button:hover,.dashboard-row-action:hover{background:#fcf1eb}.queue-buckets{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:6px;padding:0 11px 8px}.queue-bucket{display:grid;grid-template-columns:1fr auto;align-items:center;gap:1px 4px;color:#555b65;background:#f5f6f8;border:1px solid #e5e8ed;border-radius:6px;padding:5px 6px;cursor:pointer;text-align:left;font-size:10px}.queue-bucket>span{grid-column:1 / -1}.queue-bucket>strong{font-size:16px;line-height:1.05;color:var(--text)}.queue-bucket>svg{color:var(--brand)}.queue-bucket.old{background:#fff4ee;border-color:#f0dfd5}.queue-bucket:hover{border-color:#ca987f}.dashboard-row-action{background:#fff;border:0;color:var(--text);text-align:left;padding:3px;border-radius:6px;cursor:pointer}.dashboard-bars{display:grid;gap:8px;padding:0 12px 10px}.dashboard-bars>div>div:first-child{display:flex;justify-content:space-between;gap:7px;font-size:11px}.branch-load{display:grid;grid-template-columns:1fr auto auto;gap:7px;align-items:center;font-size:11px}.branch-load svg{color:var(--brand)}.timeline-filter{display:flex;flex-wrap:wrap;gap:4px;padding:0 12px 8px}.timeline-filter .MuiButton-root{min-height:25px}.timeline-list{margin:0;padding:0;list-style:none}.timeline-event>span:nth-child(2){flex:1}.timeline-icon{display:inline-grid;place-items:center;width:27px;height:27px;flex:0 0 27px;border-radius:7px;color:#694295;background:#f1eafa}.timeline-icon.campaign{color:#146b57;background:#e5f4ed}.timeline-meta{display:grid;justify-items:end;flex-shrink:0;gap:2px;font-size:10px;color:#5c6069}.campaign-exclusions{border:1px solid var(--border);background:#fafbfc;border-radius:8px;padding:8px;color:var(--text);font-size:12px}.campaign-exclusions>div:first-child{display:flex;align-items:center;justify-content:space-between;gap:6px}.exclusion-counts{display:grid;gap:4px;font-size:11px;color:#505660}.exclusion-counts span{display:flex;justify-content:space-between;gap:5px}.campaign-exclusions ul{padding:0;margin:6px 0 0;list-style:none}.campaign-exclusions li{display:grid;gap:2px;padding:5px 0;border-top:1px solid var(--border)}.campaign-exclusions li small{color:#555a64}@media(max-width:680px){.board-toolbar{position:static}.queue-buckets{grid-template-columns:repeat(2,minmax(0,1fr))}.metric-open{width:13px}.timeline-event>span:nth-child(2) strong{white-space:normal}}.skip-navigation{position:fixed;top:8px;left:8px;z-index:1600;transform:translateY(-200%);border-radius:7px;background:#fff;color:var(--brand);padding:7px 10px;font-size:13px;font-weight:700}.skip-navigation:focus{transform:translateY(0)}.workspace:focus{outline:none}.campaign-no-audience{background:#fff5eb;color:#74482d;padding:8px;border-radius:7px;font-size:11px}@media(max-width:680px){.contact-event{min-height:42px}.kanban-card-actions .MuiButton-root,.chat-footer .MuiButton-root{min-height:34px}}.branch-editor,.customer-editor{display:grid;align-content:start;gap:var(--form-section-gap)}.branch-editor-section h3,.customer-editor section h3{margin:0 0 14px;font-size:13px;font-weight:730}.branch-editor-section .MuiFormControlLabel-root,.customer-editor .MuiFormControlLabel-root{margin-top:12px}.branch-location-picker .leaflet-host{height:clamp(210px,31dvh,325px);cursor:crosshair}.branch-location-picker .leaflet-dragging .leaflet-host{cursor:grabbing}.branch-location-picker .map-search{padding-block:4px 9px}.customer-editor>section+section{padding-top:18px;border-top:1px solid var(--border)}.customer-summary{border-bottom:1px solid var(--border)}.customer-summary .panel-head{align-items:center}.customer-summary dl{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px 12px;margin:0;padding:1px 13px 12px}.customer-summary dt{display:flex;align-items:center;gap:5px;font-size:10px;color:var(--muted)}.customer-summary dd{margin:2px 0 0;font-size:12px;font-weight:610;overflow-wrap:anywhere}.billing-hint{color:var(--muted);font-size:11px;margin-top:7px}.directory-row{min-height:49px}.directory-row>span:nth-child(2)>small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}@media(max-width:680px){.branch-location-picker .leaflet-host{height:220px}}.operations-grid{display:grid;grid-template-columns:minmax(0,1.45fr) minmax(260px,1fr);align-items:start;gap:12px}.operations-aside{display:grid;align-items:start;gap:10px;min-width:0}.routing-form,.routing-form .settings-section{width:100%}.settings-section{display:grid;gap:var(--form-row-gap)}.settings-section+.settings-section{border-top:1px solid var(--border);padding-top:var(--form-section-gap)}.settings-section h2,.routing-order h2{display:flex;align-items:center;gap:7px;margin:0}.settings-section h2 svg,.routing-order h2 svg{color:var(--brand)}.weekday-picker,.settings-save,.lab-heading{display:flex;flex-wrap:wrap;align-items:center;gap:6px}.weekday-picker .MuiButton-root{min-width:0}.settings-save small{color:var(--muted);font-size:11px}.inline-error{color:#a43b32;font-size:11px}.routing-order ol{padding-inline-start:17px;margin:7px 0;color:var(--muted);font-size:12px}.rule-result{display:grid;width:100%;gap:5px;padding:11px;border:1px solid #e0ece7;background:#f3f9f6;border-radius:9px;font-size:12px}.rule-result>strong{color:#225847;font-size:15px}.rule-result>span{color:#3e6559}.rule-result dl{margin:4px 0 0;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.rule-result dt{color:var(--muted);font-size:10px}.rule-result dd{margin:0;font-weight:650}.lab-heading p{margin:0}.assistant-grid{grid-template-columns:minmax(0,1.95fr) minmax(250px,1fr);gap:14px;align-items:start}.assistant-config{min-width:0;overflow:hidden}.assistant-config-header{display:flex;align-items:center;gap:11px;padding:16px 18px}.assistant-config-header>div:nth-child(2){flex:1}.assistant-config-header h2,.assistant-config-body h2{font-size:15px;letter-spacing:-.025em}.assistant-config-header p{margin:3px 0 0;font-size:12px;color:var(--muted)}.assistant-config .MuiTabs-root{min-height:43px;padding-inline:11px;border-block:1px solid var(--border)}.assistant-config .MuiTab-root{min-height:42px;min-width:auto;padding:8px 11px;text-transform:none;font-size:12px;font-weight:650}.assistant-config-body{display:grid;gap:var(--form-section-gap);padding:17px 18px 20px}.assistant-config-body .MuiFormControlLabel-root{margin:0;gap:5px}.assistant-config-body .MuiFormControlLabel-label{font-size:12.5px}.assistant-config-footer{display:flex;justify-content:flex-end;flex-wrap:wrap;align-items:center;gap:8px;padding:10px 18px;border-top:1px solid var(--border);background:#fafbfc}.assistant-config-footer small{margin-right:auto;color:var(--muted)}.assistant-aside{display:grid;gap:10px}.assistant-test-card{display:grid;justify-items:start;gap:9px;padding:15px}.assistant-test-card h2,.assistant-test-card p{margin:0}.assistant-test-card p{line-height:1.55}.assistant-test-card .MuiButton-text{padding-inline:0}.assistant-operations{display:grid;padding:4px 11px}.assistant-operations .MuiButton-root{justify-content:flex-start;padding:9px 5px}.assistant-operations .MuiButton-root+.MuiButton-root{border-top:1px solid var(--border);border-radius:0}.assistant-operations .MuiButton-endIcon{margin-left:auto}.assistant-checkboxes{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(190px,100%),1fr));gap:3px 10px;padding:7px;background:#f8f9fb;border:1px solid var(--border);border-radius:8px}.assistant-help,.assistant-source p,.assistant-pim p{margin:0;color:var(--muted);font-size:12px;line-height:1.5}.assistant-source{display:flex;justify-content:space-between;align-items:center;gap:10px;padding-block:9px;border-bottom:1px solid var(--border)}.assistant-source:first-child{padding-top:0}.assistant-source strong,.assistant-pim strong{font-size:13px}.assistant-source-links{display:flex;flex-wrap:wrap;gap:8px}.assistant-source-links .MuiButton-root{padding-inline:0}.assistant-pim{display:flex;align-items:flex-start;gap:10px;padding:11px;border:1px solid #e7e1f2;background:#f8f5fb;border-radius:8px}.assistant-pim svg{flex:0 0 auto;color:#65548a}.assistant-lab{display:grid;align-content:start;gap:15px}.assistant-lab .lab-heading p{color:var(--muted);font-size:12px}.assistant-lab-controls{display:flex;align-items:center;gap:8px}.assistant-lab-controls .MuiButton-root{flex-shrink:0}.offcanvas-body .assistant-transcript{min-height:96px;max-height:min(280px,32dvh);margin:0;background:#f8f8fb}.assistant-empty{margin:auto;text-align:center;color:var(--muted);font-size:12px}.assistant-message{align-self:flex-start;max-width:92%;padding:7px 10px;background:#f1eef9;border:1px solid #e6e0f4;border-radius:4px 10px 10px;overflow-wrap:anywhere}.assistant-message.customer{align-self:flex-end;background:#fff;border-color:var(--border);border-radius:10px 4px 10px 10px}.assistant-message strong{font-size:10px;color:#65548a}.assistant-message.customer strong{color:var(--muted)}.assistant-message p{margin:2px 0 0;font-size:12.5px;line-height:1.45;white-space:pre-wrap}.assistant-composer{display:grid;justify-items:start;gap:4px}.assistant-composer .MuiButton-root{padding-inline:0}.assistant-result dl:empty{display:none}.assistant-result .assistant-pending{grid-column:1 / -1}@media(max-width:940px){.assistant-grid{grid-template-columns:minmax(0,1fr)}}@media(max-width:480px){.assistant-config-header{flex-wrap:wrap}.assistant-config-header,.assistant-config-body,.assistant-config-footer{padding-inline:12px}}.agent-versions,.case-note-list{list-style:none;display:grid;gap:9px;padding:0;margin:0}.agent-versions article>div,.case-note-list li>div{display:flex;justify-content:space-between;align-items:center;gap:7px;font-size:12px}.agent-versions article>small,.case-note-list time{color:var(--muted);font-size:11px}.agent-versions article p,.case-note-list li p{margin:5px 0 0;white-space:pre-wrap;overflow-wrap:anywhere}.routing-context{display:flex;align-items:center;gap:6px;margin:8px 0;color:#65548a}.routing-context div,.case-heading{display:grid}.routing-context strong,.case-category{font-size:10px}.routing-context span{font-size:10px;color:var(--muted)}.case-tools{display:flex;flex-wrap:wrap;margin-top:5px}.case-category{display:inline-flex;background:#f0eef8;color:#554279;border-radius:5px;padding:2px 5px}.case-heading{gap:2px;font-size:13px}.case-heading span{color:var(--muted);font-size:11px}.case-private{display:flex;align-items:center;gap:6px}@media(max-width:700px){.operations-grid{grid-template-columns:minmax(0,1fr)}}.offcanvas-paper.MuiDrawer-paper{width:min(var(--panel-width, 545px),100%);border-left:1px solid #e3e6ec;background:#fff;box-shadow:-12px 0 42px #11162425;overflow:hidden}.offcanvas-compact{--panel-width: 435px}.offcanvas-standard{--panel-width: 545px}.offcanvas-wide{--panel-width: 745px}.offcanvas-backdrop.MuiBackdrop-root{background:#181b254c}.offcanvas-layout,.offcanvas-layout>form{display:flex;flex-direction:column;flex:1;height:100%;min-height:0}.offcanvas-header{display:flex;align-items:center;gap:9px;min-height:61px;flex:0 0 auto;padding:10px 18px;border-bottom:1px solid var(--border);background:#fff}.offcanvas-header h2{font-size:17px;font-weight:740;letter-spacing:-.028em;line-height:1.25;flex:1;min-width:0;overflow-wrap:anywhere}.offcanvas-header .MuiIconButton-root{color:#5b616b;background:#f3f4f6;border:1px solid #ebedf1}.offcanvas-header .MuiIconButton-root:hover{background:#f8ebe3;color:var(--brand)}.offcanvas-icon{display:inline-grid;place-items:center;flex:0 0 33px;height:33px;background:#fbede4;border-radius:8px;color:var(--brand)}.offcanvas-body{flex:1 1 auto;min-height:0;overflow:auto;overscroll-behavior:contain;padding:17px 18px}.offcanvas-body.task-dialog-fields,.offcanvas-body.template-editor{padding-top:17px;align-content:start}.offcanvas-actions{display:flex;justify-content:flex-end;align-items:center;flex-wrap:wrap;gap:7px;flex:0 0 auto;padding:10px 18px max(10px,env(safe-area-inset-bottom));border-top:1px solid var(--border);background:#fafbfc}.offcanvas-actions .MuiButton-root{white-space:normal;text-align:center}.offcanvas-body .sim-transcript{max-height:min(420px,51dvh)}.toast-stack{position:fixed;z-index:1500;left:22px;bottom:max(20px,env(safe-area-inset-bottom));width:min(360px,calc(100% - 44px));display:grid;gap:7px;pointer-events:none}.offcanvas-toast-host .toast-stack{position:absolute;inset:67px 10px auto auto;width:min(335px,calc(100% - 20px))}.app-toast{display:flex;align-items:flex-start;gap:9px;padding:10px;color:#222326;background:#fff;border:1px solid #e0e4eb;border-left:3px solid var(--toast-color);box-shadow:0 5px 24px #1f29371f;border-radius:9px;pointer-events:auto;animation:toast-enter .2s ease-out both}.toast-success{--toast-color: #1b7d62;--toast-bg: #e7f4ed}.toast-info{--toast-color: #426baf;--toast-bg: #ebf1fa}.toast-warning{--toast-color: #975810;--toast-bg: #fcf0dd}.toast-error{--toast-color: #a43b32;--toast-bg: #fbeeea}.toast-icon{display:inline-grid;place-items:center;border-radius:7px;width:29px;height:29px;flex-shrink:0;background:var(--toast-bg);color:var(--toast-color)}.toast-copy{display:grid;gap:2px;flex:1;min-width:0;padding-top:1px}.toast-copy strong{font-size:12px;font-weight:740}.toast-copy span{font-size:11.5px;color:#515763;line-height:1.42;overflow-wrap:anywhere}.app-toast .MuiIconButton-root{color:#666d78}@keyframes toast-enter{0%{opacity:0;transform:translateY(5px)}to{opacity:1;transform:translateY(0)}}.cdr-loading{display:inline-flex;align-items:center;gap:8px;color:#515762;font-size:12px;font-weight:630}.cdr-loading.compact{gap:5px;color:inherit;font-size:11px}.cdr-spinner{display:inline-block;flex-shrink:0;width:19px;height:19px;border:2px solid #f1d8cb;border-right-color:#b74c26;border-top-color:#e98356;border-radius:50%;animation:cdr-spin .8s linear infinite}.compact .cdr-spinner{width:14px;height:14px}.loading-panel{padding:15px}.loading-skeleton{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin-top:12px}.loading-skeleton i{min-height:80px;border-radius:8px;background:linear-gradient(100deg,#edf0f4 20%,#f8f9fa,#edf0f4 76%) 0 0 / 230% 100%;animation:cdr-shimmer 1.3s linear infinite}.loading-map .loading-skeleton{grid-template-columns:1fr}.loading-map .loading-skeleton i:first-child{min-height:clamp(235px,38vh,390px)}.loading-map .loading-skeleton i:not(:first-child){display:none}.map-stage{position:relative;isolation:isolate}.map-progress{position:absolute;top:9px;right:9px;z-index:2;pointer-events:none;display:flex;align-items:center;padding:6px 8px;border-radius:7px;border:1px solid var(--border);background:#fffffff2;color:#515762;box-shadow:0 2px 8px #242b3b14}@keyframes cdr-spin{to{transform:rotate(360deg)}}@keyframes cdr-shimmer{to{background-position:-230% 0}}@media(max-width:680px){.offcanvas-header,.offcanvas-body,.offcanvas-actions{padding-inline:13px}.offcanvas-header{min-height:53px}.offcanvas-body.template-editor{grid-template-columns:1fr}.offcanvas-toast-host .toast-stack{top:58px}.toast-stack{left:10px;width:calc(100% - 20px);bottom:max(10px,env(safe-area-inset-bottom))}}@media(prefers-reduced-motion:reduce){.app-toast,.cdr-spinner,.loading-skeleton i{animation:none}}.live-chat .sim-fields{margin-bottom:14px}.live-chat-heading{display:flex;align-items:center;gap:8px;border:1px solid var(--border);border-bottom:0;background:#fff;border-radius:9px 9px 0 0;padding:8px 10px}.live-chat-heading>div{display:grid;gap:2px;flex:1}.live-chat-heading strong{font-size:12px}.live-chat-heading>div span{color:var(--muted);font-size:11px}.offcanvas-body .live-transcript{min-height:160px;max-height:min(360px,43dvh);border-radius:0 0 9px 9px;background:#f6f7f9}.live-chat-empty{display:grid;justify-items:center;gap:5px;margin:auto;text-align:center}.live-chat-empty svg{color:var(--brand)}.live-chat-empty strong{font-size:13px}.live-chat-empty p{margin:0;color:var(--muted);font-size:12px}.live-chat-error{display:flex;align-items:center;flex-wrap:wrap;gap:5px 10px;margin-block:8px}.live-chat-error .form-error{margin:0}.commerce-card{margin-top:6px;width:min(370px,100%);min-width:min(240px,100%);border:1px solid var(--border);background:#fff;border-radius:9px;overflow:hidden}.commerce-card header{display:flex;align-items:center;gap:7px;padding:7px 10px;background:#f8f9fb;border-bottom:1px solid var(--border);font-size:12px}.commerce-card header svg{color:var(--brand);flex-shrink:0}.commerce-card header .MuiChip-root{margin-left:auto}.commerce-card-content{display:grid;justify-items:start;gap:8px;padding:9px 10px;font-size:12px}.commerce-products,.commerce-lines{margin:0;padding:0;list-style:none;width:100%}.commerce-products li,.commerce-lines li{display:flex;justify-content:space-between;align-items:flex-start;gap:10px;padding:8px 10px;font-size:12px}.commerce-products li+li,.commerce-lines li+li{border-top:1px solid var(--border)}.commerce-products li>div:first-child,.commerce-lines li>div{display:grid;gap:2px;min-width:0;overflow-wrap:anywhere}.commerce-products small,.commerce-lines small,.commerce-meta{color:var(--muted);font-size:11px}.commerce-product-action{display:grid;gap:4px;justify-items:end;flex-shrink:0}.commerce-lines li{padding:4px 0}.commerce-totals{display:grid;width:100%;gap:4px;margin:0}.commerce-totals div{display:flex;justify-content:space-between;gap:8px}.commerce-totals dd{margin:0}.commerce-totals div:last-child{border-top:1px solid var(--border);margin-top:2px;padding-top:5px;font-weight:700}.commerce-actions{display:flex;flex-wrap:wrap;gap:6px}